Welcome to the Support Hotline!

 

In this section, you'll find technical support articles, notes on features, explanation of terms and frequently asked questions and answers on BrailleNote family of products.

 

Note: the Knowledge Base (KB) articles are categorized according to suitable categories. Each article has an associated date which tells you when the article was added or updated.

 

So enjoy the articles and tips provided on this page.

 

 

What is a Knowledge Base?

 

A knowledge base (KB) is a collection of technical articles on a given product. Usually, a company or users create the collection for the benefit of the users, to announce any defects and solutions for issues and to answer common questions about a given product.

 

 

List of Knowledge Base Articles by Category

Updated: January 16, 2008

Note: Information reflects features as of KeySoft 7.5.28 and is based on mPower units.

 

General

 

• Exploring Resets(January 15, 2008)
• How to Set the Date and Time(January 9, 2008)

 

 

General Connectivity

 

• Setting Up an Internet Connection(January 11, 2008)
• Connectivity Dictionary: definitions of connectivity terms(January 18, 2008)

 

 

Word Processing and Reading

 

• Supported File Types(February 13, 2008)
• Changing Braille Grade on the Fly(January 17, 2008)
• Printing page numbers(February 15, 2008)
• Embossing or Printing Using Bluetooth (mPower only)(January 10, 2008)
• Printer Queue(February 15, 2008)

 

 

Appointments, Contacts and Databases

 

• Cannot Start the Planner error(February 15, 2008)

 

 

Email and Internet

 

• Downloading audio files instead of streaming online(February 22, 2008)

 

 

Media Features

 

• Supported file types under Media Player(January 21, 2008)
• How do I configure my BrailleNote for recording voice memos?(February 22, 2008)

 

 

Scientific Calculator

 

• Stats Terms Explained(January 10, 2008)

 

 

Storage Management

 

• Unzipping .zip files on the BrailleNote(March 20, 2008)
• What are some storage devices that works with BrailleNote?(January 17, 2008)
• How do I navigate folders within folders (subdirectories)?(February 13, 2008)

 

 

Advanced Features and "Secrets"

 

• What exactly is Support Information Mode?(January 14, 2008)
• Recalibrating BrailleNote's battery (February 13, 2008)

 

 

Miscellaneous Items

 

• Difference between Windows CE, Windows Mobile and KeySoft(March 21, 2008)
• Viewing BrailleNote's information on a computer monitor(February 4, 2008)
• Backup and Restore Files on the BrailleNote(February 11, 2008)

 

I hope you'll learn some new things as you read these articles.

 

Updated: March 22, 2008

 

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